A talk with Harrods: Aligning employee experiences among direct and concession employees

Harrods employees over 10,000 staff. Fifty percent employed directly by Harrods and fifty percent by in-store concession brands such as Gucci and Chanel. This brings its own set of HR challenges in terms of aligning employee conditions and expectations, and communicating HR news with all staff: some of whom are more directly engaged with, and responsive to the ‘Harrods’ brand, than others.